In general, the earliest notice given of cancellation or the need to reschedule is best and most appreciated to allow for the appointed time to be filled.
SHORT NOTICE: Cancellation less than 6 HOURS from the appointed time is considered short notice, the full cost of your service will be charged or nonrefundable.
If your appointment is immediately rescheduled within two weeks time, there will be no associated fee.
If you are a Session Plan Member, either immediately reschedule for within two weeks time or the session will be considered fulfilled for the month’s automatic payment.
NO SHOW: If an appointment is missed without any notice by the start time of the scheduled appointment, the full-service cost will be charged or nonrefundable. If you are a Session Plan Member, the session will be considered fulfilled for the month’s automatic payment.
LATENESS: Appointments will end at the appointed time regardless of lateness, with the full cost of the scheduled service charged. Halfway through the scheduled session, it is automatically canceled & considered a NO SHOW.
NO SCENT POLICY
The Turn A New Leaf LLC. The office has a strict NO SCENT POLICY. Your therapist has asthma & severe allergies and requires you to work in a safe & comfortable environment.
Please no scent of:
Scented Hand Sanitizers
Scented Sprays or Lotions
Coming in smelling of scented candles or oil diffusers
(Deodorant is fine)
If you arrive at your session smelling strongly of any of the above, it is probable your session will need to be rescheduled. The first time this happens, there will be no charge for the session. Every subsequent time after, the session cost will be charged.